Anna Cooperwhite, Managing Director, has commended her staff for the renewal to go through smoothly and for the company to retain it’s status.
Dr. Richard Murphy from AJA Registrars also heaped praise on the organisation for which the ISO 9001 information was presented and had no questions or queries left unresolved.
Special recognition to Rhiannon Williams who has worked timelessly to make the process pass without a hitch.
ISO 9001 is a quality management system (QMS) standard that requires an organisation to meet its own requirements and those of its customers and regulators. It is based on the plan-do-check-act methodology, which helps organisations establish, implement, monitor and measure their processes to deliver results that align with the organisation’s requirements and continually improve performance by taking appropriate action.
ISO 9001 is made up of eight sections: scope, normative reference, terms and definitions, quality management system, management responsibility, resource management, product realisation and measurement, analysis and improvement.1 The first three sections provide general information about the standard, and the last five focus on how to implement it.
Section 1—scope: specifies that the organisation needs to meet customer and regulatory requirements and ensure its employees follow its policies and procedures while advancing quality through continual improvement.
Section 2—normative reference: provides normative references—those that conform to ISO 9000’s related norms—to constitute the terms of ISO 9001.
Section 3—terms and definitions: defines the terms used in the standard and highlights the differences between the 2000 version and the 1994 version.
Section 4—quality management system: describes the standard’s general requirements, which encompass all activities from quality manual documentation and control of documents and records to determining the sequence and interaction of the processes to implementing actions to achieve planned results.
Section 5—management responsibility: requires management’s commitment to the QMS and explains that management must be dedicated to the organisation’s products, customers and planning and review processes.
Section 6—resource management: provides the criteria needed to perform a job competently and in a safe environment. Human resources, infrastructure planning and work environment are discussed in this section.
Section 7—product realisation: defines the steps in product development. These steps include everything from the initial design phase to the final delivery phase. For example: product realisation planning, customer related processes, design and development, the product purchasing process, production and service provisions and the control of monitoring and measuring devices.