Updated phone systems & internet contact.
At Whittaker & Co we rely heavily on our clients keeping us up to date with their travel movements and also their income and expenditure. Therefore it is vital that our clients can get in touch with us when required. We have recently been seeking feedback from our clients about our communication and have made some changes to how clients can contact us.
Firstly, we have changed our phone system; our old phone system meant clients were put directly to an automated system that directed their call to the relevant department. Now your call will be answered by our Receptionists who will then be able to answer your call quicker and ensure you get put through to the correct member of staff.
Secondly, the staff have started to stagger their breaks and lunchtimes meaning that your call WILL be answered by our receptionist or a member of staff.
Thirdly, we are aware that many of our clients work abroad and phoning is not always an option, therefore, as well as email, we have the ‘LIVE CHAT’ option on our website. You can read more about this in the previous article.
If you have any issues with getting in touch with Whittaker & Co, or have any suggestions please let us know as we are always looking for ways to improve our service.